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Cloud Enablement & Operations

Build-Operate-Transfer Model: Creating a Valuable Framework for IT

The build-operate-transfer model is about taking the concept of a long term outsourced service, traditional in the Managed Services space, and addressing it in a way that allows the customer to get value out of the services at the end of the engagement. It’s also a way to address challenges within the IT operational team that feel like their services are being replaced by outside services.

With a build-operate-transfer model, you really need to start with the end-game in mind. Where are you going to be in 5 years? 7 years? 10 years? Are the services you’re consuming today going to be the same services you need then? How could your future plans be altered (mergers, acquisitions, etc.)? You need a way to be able to transfer those services but get value out of what you have been consuming in the previous term. That’s what the build-operate-transfer model is all about.


The corporate IT department has evolved. Has yours kept pace?

By Geoff Smith, Director, Managed Services Business Development

A backlit keyboard.

Geoff Smith

Sr. Practice Director | Modern Workspace & Managed Services

Geoff has more than 30 years of experience working in all verticals and markets, from the SMB to the enterprise, focusing on the application of IT solutions that enable businesses to achieve their goals. As Practice Director of Managed Services and Modern Workspace, Geoff is focused on the development of co-sourced and federated Infrastructure Operations, Help Desk, Cloud, and Security Service Frameworks designed to optimize IT operations and drive economic value to the business.

Geoff helps develop new services and marketing strategies for the company, as well as provides strategy and support to GreenPages’ key clients. Prior to GreenPages, Geoff was the Director of Client Services for Managed Technology Partners, where he was part of an overlay team that architected a new services methodology, marketing strategy, and client acquisition model. Geoff’s professional certifications include CCSP, MCNE, and VTSP. Geoff earned a BS in Computer Science from Westfield State College.