MANAGED SERVICES
Realize The Full Value
of ServiceNow
Blue Mantis helps organizations turn their ServiceNow investment into a platform that connects teams, accelerates service delivery, and pushes the business forward.
What 10+ Years of ServiceNow Partnership Looks Like
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Maximize Your ServiceNow Investment
with Blue Mantis
ServiceNow Platform Support
Ongoing operational support for customers already on ServiceNow, focused on run‑state health and continuous value.
What it includes:
- Proactive platform administration and governance
- Backlog management and release planning
- Monthly dev sprints and continuous improvements
- Change, enhancement, and release management
- Quarterly Business Reviews (QBRs)
ServiceNow Assessment & Health Check
A structured evaluation of an existing ServiceNow environment, focused on platform health, alignment to best practices, and immediate improvement opportunities.
What it includes:
- Platform configuration and governance review
- Backlog, demand, and release process assessment
- Review of workflows, customizations, and technical debt
- Findings and recommendations across change and release practices
- Executive readout with prioritized remediation roadmap
ServiceNow Resources on Demand
Flexible access to ServiceNow expertise, designed to support evolving needs without long‑term commitments.
What it includes:
- On‑demand access to certified ServiceNow experts
- Support for enhancements, fixes, and minor builds
- Short‑term sprint and backlog assistance
- Advisory support across change and release activities
- Flexible engagement model aligned to business priorities
ServiceNow Continuous Improvement Program
An ongoing optimization program designed to enhance platform maturity, adoption, and value over time.
What it includes:
- Continuous review of platform performance and usage
- Prioritization of enhancements aligned to business goals
- Regular improvement sprints and optimization cycles
- Governance, change, and release process refinement
- Executive reporting with progress tracking and outcomes focus
Customer Success Stories
Our upgrade to the ServiceNow Problem Management module is well-aligned with ITIL v4 best practices, making process maturity a lot easier to achieve.
Thank you Blue Mantis for lending us your dream team.
Why ServiceNow Teams Run Better
with Blue Mantis
ServiceNow is only as valuable as the team behind it. Blue Mantis brings the certified expertise, hands-on practitioners, and continuous improvement mindset that turns your platform investment into measurable business outcomes. From first deployment to long-term optimization, we work alongside your team at every stage of the journey.
Stop Maintaining, Start Improving
Keeping the lights on isn’t a strategy. We shift your ServiceNow environment from reactive support to continuous progress.
The Same Experts, Start to Finish
No handoffs. No knowledge gaps. The practitioners who design your environment are the same ones accountable for its performance long after go-live.
Stop Managing Backlog
A growing backlog isn’t just an IT issue. It slows decisions, delays projects and creates friction across the business.
AI That's Ready When You Are
AI on ServiceNow is only as good as the foundation underneath it. Blue Mantis prepares your data, workflows, and integrations so when you’re ready to turn it on, it delivers.
Find Out Where Your ServiceNow Platform Stands
Our ServiceNow Health Assessment gives you a scored view of your platform across five dimensions: configuration health, license utilization, team capacity, upgrade readiness and ROI.
- No prep work
- Instant results
- Only takes 3-5 minutes
Frequently Asked Questions
What's the difference between your services and how to choose the right one for me?
A: It depends on where you are in your ServiceNow journey. If your platform is live but underperforming, Platform Support is usually the right starting point. If you have a specific project but not enough internal capacity to deliver it, Specialized Resource fills that gap quickly. If you’re implementing a new module or starting from scratch, Consulting & Implementation is the fit. And if you want us to manage the platform end to end so your team can focus on strategic priorities, ServiceNow-as-a-Service is built for that. Not sure? The assessment will point you in the right direction.
We already have a ServiceNow admin internally, do we still need you?
A: Often the answer this yes and working with us doesn’t mean to replace them. Most internal admins are capable but stretched. They’re handling day-to-day requests, managing releases, supporting users, and trying to drive improvement all at once. Blue Mantis works alongside your existing team to extend capacity, bring specialized expertise for specific projects, and handle the governance and best practice work that keeps falling to the bottom of the queue.
How quickly can you get started?
A: Faster than most. Because our practitioners are certified and experienced across ServiceNow environments, we don’t need a long ramp period to get up to speed on your platform. In most cases we can begin an initial assessment or scoping conversation within days of first contact.
Do you work with organizations that don't have ServiceNow yet?
A: Absolutely. If you’re evaluating ServiceNow for the first time, we can help you understand whether it’s the right fit, which modules make sense for your starting point, and how to structure a license purchase that matches your actual needs. We’re a licensed ServiceNow reseller, so we can handle the full journey from first conversation to go-live.
What ServiceNow modules do you support?
A: We support the full Now Platform, including but not limited to ITSM, ITOM, ITAM, HR Service Delivery, Customer Service Management, Integrated Risk Management, and more. Our team holds 57+ ServiceNow mainline certifications across the platform, so whether you’re running a mature multi-module environment or implementing your first workflow, we have the certified depth to support it.
Get Your Platform Back On Track
ServiceNow doesn’t have to be complex or overwhelming.
We help you simplify what’s already in place, uncover what’s getting in the way, and turn the platform into something your business can actually rely on.
Additional Resources
Webinar: Optimize Your ServiceNow Platform to Deliver Continuous Business Value
Join Blue Mantis practice leads for a candid conversation about why platforms stall, how technical debt builds up, and what a real continuous improvement model looks like in practice.
Crawl, Walk, Run: Building a ServiceNow SAM Program That Actually Sticks
Platform adoption doesn’t happen at go-live. Here’s the phased approach that moves the needle from implementation to operational maturity.
Beyond Chatbots: How NowAssist Is Changing IT Change Management
AI-enhanced change management inside ServiceNow is more available than most IT teams realize — and more consequential to get right.
