ServiceNow Platform Support

Realize the Full Value of ServiceNow

ServiceNow Platform Support keeps a live platform healthy and improving after go-live. Blue Mantis runs proactive platform administration and governance, assesses environment health, supplies certified resources on demand, and operates a continuous improvement program tied to business outcomes.

Maximize Your ServiceNow Investment with Blue Mantis

Four ways to engage, depending on where the platform is today. Each one is delivered by badged Blue Mantis practitioners rather than subcontracted resources.

ServiceNow Platform Support

Ongoing operational support for customers already on ServiceNow, focused on run-state health and continuous value.

What Blue Mantis covers

Proactive platform administration Administration and governance handled as a standing service.
Backlog management Backlog and release planning kept current rather than reactive.
Monthly dev sprints Continuous improvements delivered on a regular cadence.
Change and release management Change, enhancement, and release managed end to end.
Quarterly Business Reviews QBRs that report progress against business outcomes.

Covers

AdministrationGovernanceReleasesQBRs

Assessment & Health Check

A structured evaluation of an existing ServiceNow environment, focused on platform health, alignment to best practices, and immediate improvement opportunities.

What Blue Mantis covers

Configuration and governance review Platform configuration and governance assessed against best practice.
Backlog and release assessment Backlog, demand, and release processes reviewed.
Workflow and debt review Workflows, customizations, and technical debt examined.
Findings and recommendations Recommendations across change and release practices.
Executive readout A prioritized remediation roadmap presented to leadership.

Covers

Health checkTechnical debtRoadmap

Resources on Demand

Flexible access to ServiceNow expertise, designed to support evolving needs without long-term commitments.

What Blue Mantis covers

Certified experts on demand On-demand access to certified ServiceNow practitioners.
Enhancements and minor builds Support for enhancements, fixes, and minor builds.
Sprint and backlog assistance Short-term help clearing sprints and backlog.
Advisory support Guidance across change and release activities.
Flexible engagement model Engagement shaped to business priorities rather than a fixed contract.

Covers

Staff augmentationSprintsAdvisory

Continuous Improvement Program

An ongoing optimization program designed to enhance platform maturity, adoption, and value over time.

What Blue Mantis covers

Performance and usage review Continuous review of platform performance and usage.
Prioritized enhancements Enhancements prioritized against business goals.
Improvement sprints Regular improvement and optimization cycles.
Process refinement Governance, change, and release processes refined over time.
Executive reporting Progress tracking and outcomes reported to leadership.

Covers

OptimizationMaturityAdoption

Customer Success Stories

Our upgrade to the ServiceNow Problem Management module is well-aligned with ITIL v4 best practices, making process maturity a lot easier to achieve.

Thank you Blue Mantis for lending us your dream team.

Why Blue Mantis

Why ServiceNow Teams Run Better with Blue Mantis

4.8/5ServiceNow CSAT57+Mainline certifications8+Years experience per practitioner135+ServiceNow deployments

Stop Maintaining, Start Improving

Keeping the lights on isn’t a strategy. We shift your ServiceNow environment from reactive support to continuous progress.

The Same Experts, Start to Finish

No handoffs. No knowledge gaps. The practitioners who design your environment are the same ones accountable for its performance long after go-live.

Stop Managing Backlog

A growing backlog isn’t just an IT issue. It slows decisions, delays projects and creates friction across the business.

AI That's Ready When You Are

AI on ServiceNow is only as good as the foundation underneath it. Blue Mantis prepares your data, workflows, and integrations so when you’re ready to turn it on, it delivers.

Find Out Where Your ServiceNow Platform Stands

Our ServiceNow Health Assessment gives you a scored view of your platform across five dimensions: configuration health, license utilization, team capacity, upgrade readiness and ROI. No prep work. Instant results. Only takes 3-5 minutes.

Start the Assessment >

Frequently Asked Questions

What's the difference between your services and how to choose the right one for me?

It depends on where you are in your ServiceNow journey. If your platform is live but underperforming, Platform Support is usually the right starting point. If you have a specific project but not enough internal capacity to deliver it, Resources on Demand fills that gap quickly. If you are implementing a new module or starting from scratch, consulting and implementation is the fit. And if you want the platform managed end to end so your team can focus on strategic priorities, ServiceNow as a Service is built for that.

We already have a ServiceNow admin internally, do we still need you?

Often the answer is yes, and working with us does not mean replacing them. Most internal admins are capable but stretched. They are handling day-to-day requests, managing releases, supporting users, and trying to drive improvement all at once. Blue Mantis works alongside your existing team to extend capacity, bring specialized expertise for specific projects, and handle the governance and best practice work that keeps falling to the bottom of the queue.

How quickly can you get started?

Faster than most. Because our practitioners are certified and experienced across ServiceNow environments, we do not need a long ramp period to get up to speed on your platform. In most cases we can begin an initial assessment or scoping conversation within days of first contact.

Do you work with organizations that don't have ServiceNow yet?

Absolutely. If you are evaluating ServiceNow for the first time, we can help you understand whether it is the right fit, which modules make sense for your starting point, and how to structure a license purchase that matches your actual needs. We are a licensed ServiceNow reseller, so we can handle the full journey from first conversation to go-live.

What ServiceNow modules do you support?

We support the full Now Platform, including but not limited to ITSM, ITOM, ITAM, HR Service Delivery, Customer Service Management, Integrated Risk Management, and more. Our team holds 57+ ServiceNow mainline certifications across the platform, so whether you are running a mature multi-module environment or implementing your first workflow, we have the certified depth to support it.

Get Your Platform Back On Track

ServiceNow doesn’t have to be complex or overwhelming. We help you simplify what’s already in place, uncover what’s getting in the way, and turn the platform into something your business can actually rely on.

State	Types of Residents To Whom The Law Applies	Exceptions For Employment-Related Information
Colorado	An individual who is a Colorado resident acting only in an individual or household context and does not include an individual acting in a commercial or employment context, as a job applicant, or as a beneficiary of someone acting in an employment context.	Data maintained for employment records purposes.
Connecticut	An individual who is a resident of Connecticut and does not include an individual acting in a commercial or employment context or as an employee, owner, director, officer or contractor of a company, partnership, sole proprietorship, nonprofit or government agency whose communications or transactions with us occur solely within the context of that individual’s role with the company, partnership, sole proprietorship, nonprofit or government agency.	Data processed or maintained in the course of an individual applying to, being employed by, or acting as an agent or independent contractor, to the extent that the data is collected and used within the context of that role.
Montana	An individual who is a resident of Montana and does not include an individual acting in a commercial or employment context or as an employee, owner, director, officer, or contractor of a company, partnership, sole proprietorship, nonprofit, or government agency whose communications or transactions with the controller occur solely within the context of that individual’s role with the company, partnership, sole proprietorship, nonprofit, or government agency.	Data processed or maintained in the course of an individual applying to, being employed by, or acting as an agent or independent contractor, to the extent that the data is collected and used within the context of that role.
Oregon	A natural person who resides in Oregon and acts in any capacity other than in a commercial or employment context.	Information processed or maintained solely in connection with, and for the purpose of, enabling an individual’s employment or application for employment; an individual’s ownership of, or function as a director or officer of, a business entity; or an individual’s contractual relationship with a business entity.
Texas	An individual who is a resident of Texas acting only in an individual or household context and does not include an individual acting in a commercial or employment context.	Data processed or maintained in the course of an individual applying to, being employed by, or acting as an agent or independent contractor, to the extent that the data is collected and used within the context of that role.
Utah	An individual who is a resident of Utah acting in an individual or household context and does not include an individual acting in an employment or commercial context.	Data processed or maintained in the course of an individual applying to, being employed by, or acting as an agent or independent contractor, to the extent the collection and use of the data are related to the individual’s role.
Virginia	A natural person who is a resident of Virginia acting only in an individual or household context and does not include a natural person acting in a commercial or employment context.	Data processed or maintained in the course of an individual applying to, being employed by, or acting as an agent or independent contractor, to the extent that the data is collected and used within the context of that role.

ServiceNow Platform Support

Realize the Full Value of ServiceNow

Maximize Your ServiceNow Investment with Blue Mantis

ServiceNow Platform Support

Assessment & Health Check

Resources on Demand

Continuous Improvement Program

Why ServiceNow Teams Run Better with Blue Mantis

Stop Maintaining, Start Improving

The Same Experts, Start to Finish

Stop Managing Backlog

AI That's Ready When You Are

Find Out Where Your ServiceNow Platform Stands

Frequently Asked Questions

What's the difference between your services and how to choose the right one for me?

We already have a ServiceNow admin internally, do we still need you?

How quickly can you get started?

Do you work with organizations that don't have ServiceNow yet?

What ServiceNow modules do you support?

Get Your Platform Back On Track

Related Resources

Optimize Your ServiceNow Platform to Deliver Continuous Business Value

Crawl, Walk, Run: Building a ServiceNow SAM Program That Actually Sticks

Beyond Chatbots: How NowAssist Is Changing IT Change Management